Written Answers - Complaints Procedures

Wednesday, 7 July 2010

Dáil Éireann Debate
Vol. 715 No. 1

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  379.  Deputy Kathleen Lynch  Information on Kathleen Lynch  Zoom on Kathleen Lynch   asked the Minister for Communications, Energy and Natural Resources  Information on Eamon Ryan  Zoom on Eamon Ryan   the steps he is taking to ensure that all public bodies under his remit are informing dissatisfied complainants that they have a right of recourse to the Ombudsman; and if he will make a statement on the matter. [30375/10]

Minister for Communications, Energy and Natural Resources (Deputy Eamon Ryan): Information on Eamon Ryan  Zoom on Eamon Ryan  The customer service procedures of the bodies and agencies operating under the aegis of my Department are a day to day operational matter for those bodies and agencies. All of the bodies and agencies operating under the aegis of my Department are kept fully up to date with the relevant guidance in respect of their obligation to have in place a customer charter and customer service action plan, of which the right of recourse to the Ombudsman, where applicable, is a central part.


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